Introduction
Epic Guard Filter ("we," "us," or "our") is committed to protecting the privacy of our users. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our Epic Guard Filter software, designed for Silkroad Online ISRO-R private server protection. By using our services, you agree to the terms outlined in this policy.
1. Information We Collect
We may collect the following types of information:
a. Personal Information
- Contact Information: Email addresses or usernames provided when you register, contact support, or subscribe to our services.
- Payment Information: If you purchase a premium subscription, we collect payment details (e.g., credit card information) through secure third-party payment processors.
b. Non-Personal Information
- Server Data: IP addresses, server logs, and usage statistics (e.g., number of blocked threats) to monitor and improve Epic Guard performance.
- Device Information: Hardware specifications, operating system, and software versions to ensure compatibility and optimize performance.
- Analytics Data: Aggregated, anonymized data about how you interact with our software, such as feature usage or dashboard activity.
2. How We Collect Information
We collect information through:
- Direct Input: Information you provide during registration, support requests, or subscription purchases.
- Automated Tracking: Logs and analytics collected when you use Epic Guard Filter, including IP addresses of blocked threats and server performance metrics.
- Third-Party Services: Payment processors or analytics providers may share limited data with us to facilitate transactions or improve our services.
3. How We Use Your Information
We use the collected information to:
- Provide and maintain Epic Guard functionality, including DDoS protection, flood prevention, and real-time monitoring.
- Process payments and manage subscriptions securely.
- Communicate with you about updates, support issues, or promotional offers (with your consent).
- Improve our software through analytics and performance data.
- Detect and prevent security threats, such as unauthorized access or fraudulent activities.
- Comply with legal obligations or respond to law enforcement requests.
4. How We Share Your Information
We do not sell or rent your personal information. We may share your information in the following cases:
- Service Providers: With trusted third parties (e.g., payment processors, hosting providers) who assist in delivering our services, bound by confidentiality agreements.
- Legal Requirements: If required by law, such as to comply with subpoenas, court orders, or other legal processes.
- Business Transfers: In the event of a merger, acquisition, or sale of assets, your information may be transferred to the acquiring entity.
5. Data Security
We implement industry-standard security measures to protect your data, including:
- Encryption of sensitive information (e.g., payment details) during transmission and storage.
- Regular security audits and updates to address vulnerabilities.
- Access controls to limit data access to authorized personnel only. While we strive to protect your information, no system is completely secure, and we cannot guarantee absolute security.
6. Children’s Privacy
Epic Guard Filter is not intended for users under 20 years of age. We do not knowingly collect personal information from children. If we learn that we have collected such information, we will delete it promptly.
7. Changes to This Privacy Policy
We may update this Privacy Policy to reflect changes in our practices or legal requirements. We will notify you of significant changes via email or through the Epic Guard Filter dashboard. The updated policy will be effective upon posting, with the “Last Updated” date revised.